What currency are these prices in?
All prices are in USD. However, in some cases we show the local currency with a current rate as an estimate.
I just placed an order. When will it ship?
We try our best to ship items as quickly as possible. Please allow 4-7 days production time for your order to ship out. Average shipping times are 15-20 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you have not received a tracking number after 7 business days, please email us at firstname.lastname@example.org.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee if the product is defective or damaged. We allow you 30 days to send it back to us for a full refund. However, you must ship it back at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please Include your name, address, and order number on the returned parcel(s).
Please note: If you your package has been shipped to you, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order with no penalty as long as you do so before shipment. If the item has already shipped, please use our easy return system for a full refund.
I have entered an incorrect address. What do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order conformation email and provide the corrected information or email us at email@example.com as soon as the error is detected. All corrections must be made within 24 hours of the order. We can not guarantee that corrections can be processed after 24 hours.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time after the item has been sent out for one of our custom prints is 15-25 business days.
I have a question that wasn’t answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please email us at firstname.lastname@example.org, and we will be happy to assist you in any way we can.
We receive a large number of emails. Please provide your name, order number, and address the problem clearly. Thank you!